If you purchased the product from a retail store or Naturopathic office, please contact them directly for their return policy. We recommend returning the product to the place of purchase if possible in order to avoid return shipping fees. However, if they cannot accept your return, you may return the product directly to Venusdreamsblends.com via the return process below:
If you purchased the product from Venusdreamsblends.com:
You may return it by mail for a full refund within 60 days of the date of purchase if you include your original receipt. If you purchased a product as part of a gift or kit, the entire gift or kit must be returned within 60 days of the date of purchase to receive a refund.
After 60 days, or without a receipt, you may return the product by mail for an exchange of equal value.
We do not give refunds, credits or exchanges for Venusdreamsblends.com Featured Specials, Outlet items, discontinued items or items purchased through unauthorized resellers or online auctions. Prepackaged gifts and kits are assembled individually and may vary slightly. Venus Dreams Blends reserves the right to substitute a product of equal value and nature if the original product becomes unavailable. Venus Dreams Blends reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the last year.
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS, FedEx, or insured Parcel Post. We're sorry, return shipping fees are not reimbursable.
Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 60 days) or replacement, the reason for the return, a description of the item you are returning and its price.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard UPS ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within the United States.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 503-750-5271 or send an email to: firstname.lastname@example.org. Monday - Friday 10 AM - 3 PM PST
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If you're returning the product because we made an error, please call 503-750-5271 or email us at: email@example.com between the hours of 10 AM – 3 PM PST. We will promptly schedule a UPS pickup and cover the cost of return shipping.